- Shipping & Returns
Shipping & Returns
Due to the nature of the product, Paintbox Soapworks cannot accept returns. If you have concerns or questions about your order, please email paintboxsoapworks [at] gmail.com.
If your item arrives damaged or broken, please contact me immediately.
I ship via USPS, and orders are processed within 3-7 business days. Your order will be shipped to the address provided. If you are purchasing a gift, please enter the recipient's address when checking out.
Domestic purchases weighing 13 ounces or less will ship First Class Mail, unless other arrangements are made. Domestic purchases weighing over 13 ounces will automatically be shipped Priority Mail. I use flat-rate options whenever practical.
Free Shipping on DOMESTIC orders >$75: Your order total must come to >$75 BEFORE shipping for this offer to apply. Free shipping will be automatically applied to domestic orders totalling >$75.
*Please note that I promptly refund shipping charges >$2 over the actual cost of postage. Postage rates vary depending on the destination, & I make sure to refund excess shipping as it applies.
I use padded mailers & corrugated boxes, packing paper, recycled packing peanuts & tissue for mailing. Please re-use & recycle :)
Paintbox Soapworks is Switch Witch/Secret Santa/Ninja Faerie-friendly!
Please note that as the buyer, you are responsible for any customs fees and/or taxes. Paintbox Soapworks is not responsible for damage incurred during the customs process.