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Shipping & Returns
Returns Policy
Due to the nature of the product, Paintbox Soapworks cannot accept returns. If you have concerns or questions about your order, please email paintboxsoapworks [at] gmail.com.
If your item arrives damaged or broken, please contact me immediately.
Shipping
I ship via USPS, and orders are processed within 3-7 business days. Your order will be shipped to the shipping address provided. If you are purchasing a gift, please enter the recipient's address as the shipping address when checking out.
Orders will automatically include a $1.50 handling fee - this covers boxes, mailers, packing materials, labels, & labor.
Purchases will be shipped via the postage rate selected at checkout; I offer USPS Ground Advantage & USPS Priority Mail. I use flat-rate options whenever practical & will issue a refund if I am able to ship your order for less than you paid at checkout.
Free Shipping on DOMESTIC orders >$75: Your order total must come to >$75 BEFORE shipping for this offer to apply. Free shipping will be automatically applied to domestic orders totaling >$75.
*Overseas friends, please note that USPS rates to Canada & the rest of the world are extremely expensive. It sucks, & I'm so sorry.
I use padded mailers & corrugated boxes, packing paper, recycled packing peanuts/bubble wrap, & tissue for mailing. Please re-use & recycle!
Paintbox Soapworks is Switch Witch/Secret Santa/Ninja Faerie-friendly!
Please note that as the buyer, you are responsible for any customs fees and/or taxes. Paintbox Soapworks is not responsible for damage incurred during the customs process.